Visiting Our Clinics

At Bidgerdii Community Health Service, we’re committed to providing high-quality, accessible healthcare for our community. Our appointment system ensures every patient receives the time and care they need.

Need Urgent Care?

If you require urgent care, please contact us as early as possible in the day, or reach out to the After Hours & Emergency numbers listed below.

In case of emergencies, please contact your nearest hospital:

For non-urgent medical care outside of clinic hours, the Hello Home Doctor Service offers a free after-hours service. You can reach them at 134 100.

Appointments

Appointments are prioritised based on clinical urgency to ensure those most in need receive timely care.

Our appointment system is designed to ensure all patients receive timely, quality care.

  • Standard appointments are usually 15 minutes,
  • Non-standard appointments (> 15 minutes) is required for new patients, 715 Health Checks / Care Plans / Screening / filling out of extra paperwork
  • For non-urgent visits, we recommend booking 1–2 weeks in advance, as appointments can fill up quickly

We do our best to accommodate urgent needs; however, availability depends on the number of requests received each day. Emergencies are always prioritised, and we do our best to accommodate urgent cases as quickly as possible.

New Patient Eligibility

As an Aboriginal Community Controlled Health Service, our priority is ensuring resources are directed to the communities we are here to support.

To become a new patient, you must meet one of the following criteria:

  • Aboriginal or Torres Strait Islander person
  • Non-Indigenous spouse or partner of an Aboriginal or Torres Strait Islander patient
  • Non-Indigenous person holding a valid pension or concession card

New Patient Registration

Welcome to Bidgerdii Community Health Service. To help us provide you with safe, continuous care, we ask all new patients to complete a New Patient Registration and Release of Medical Records Form.  This form gives us permission to request your medical records from your previous healthcare provider, so we can gain a better understanding of your health history.

You can return the completed form by:

Please allow 2–4 weeks for your records to arrive. Once received, a member of our team will review your information and contact you to arrange your first appointment. If possible, include any relevant health details or documents when submitting your form.

  • Important: While we’re happy to welcome you as a new patient, please be aware that we may not be able to prescribe or continue any regular medications until your medical history has been reviewed. This ensures your care is safe, appropriate, and tailored to your needs.

Telehealth Appointments

For your convenience, we offer telehealth appointments, allowing you to connect with a telehealth doctor from home or another safe location if you’re unable to attend in person.

To find out if it’s suitable for your needs, please speak with our friendly reception team on 1800 224 700.

Recall & Health Reminders

To help you stay on top of your health, we use a recall/reminder system (HotDocs) that alerts our team when you may need follow-up care – such as results from pathology, medical imaging, specialist reports, or other ongoing health matters.

  • If URGENT follow-up is needed, we’ll contact you directly to arrange an appointment and find a time that works best for you.
  • If NON-URGENT follow up is required you will receive a SMS message from HotDocs asking you to schedule an appointment.

First Time Users of HotDocs

  • Download the app by visiting Google Play or the Apple App Store
  • When you receive a recall by SMS
  • Click the link
  • Verify your identity and access your result.

A video below steps you through the process.Your wellbeing is our priority, and we’re here to support you every step of the way.

Phone Messages

If you need to speak with a member of our clinical team, please leave a message with reception. We’ll return your call as soon as possible.

There may be a short delay, as our team is often busy caring for patients – but we appreciate your patience and understanding.

Cancelling Your Appointment

If you’re unable to attend your scheduled appointment, please let us know at least 24 hours in advance – or as soon as possible – by calling our team on 1800 224 700  This helps us offer your time slot to another community member in need of care.

Missed appointments without notice (no-shows) can delay important healthcare for others in the community.

  • Clients who have multiple no-shows will be required to check in daily for appointment availability, rather than being given advance bookings.

This ensures that all community members have fair and timely access to care.  Your cooperation helps us provide timely support for everyone.

Prescription Repeats

Depending on your medical needs, a quick check-up with your doctor may be required before a repeat prescription can be issued. Please allow enough time when requesting repeats, as prescriptions are not always available on the spot.

Thank you for helping us provide safe and appropriate care.

Our team is here to support you, please call us on 1800 224 700.

After Hours & Emergency Contacts

For non-urgent medical care outside of clinic hours, the Hello Home Doctor Service offers a free after-hours service. You can reach them at 134 100.

In case of emergencies, please contact your nearest hospital:

For life-threatening emergencies, dial 000 immediately.

Non-Medicare Card Holders

If you do not hold a Medicare card, services will incur the following fees:

  • Initial Consultation – $120.00

  • Short Consultation (under 20 minutes) – $75.00

  • Long Consultation (over 20 minutes) – $150.00

Please contact our team on 1800 224 700, if you have any questions about fees or payment options.

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